About
In this workshop, participants learn the techniques that allow improv performers remain relaxed, in control, confidently thinking on their feet, and knowing exactly what to say, no matter the situation or what is thrown at them.
Workshop Details
Who and Why?
- This workshop is designed for all customer-facing roles.
- Sales professionals who confidently handle hard questions, objections, and think on their feet have a 64% higher win-rate.
Delivery Modalities & Length
- Virtual Instructor-Led (120 Minutes)
- In-Person Instructor-Led (4 Hours)
- E-Learning (30 Minutes)
Learning Outcomes
- How to leverage the Three-Step Spontaneous Communication Framework to avoid getting tongue tied when faced with hard questions, pushback, and objections from prospects and customers.
- How to gain control with the powerful Yes-And Methodology.
- How to quickly read people, adapt in the moment, and confidently approach crucial conversations.
Competencies Developed
- Communication Skills
- Sales Psychology
- Objection Handling
- Poise & Confidence Under Pressure