Don’t assume a good salesperson will naturally be a good manager. Sales managers can and should be playing a very key role within your sales organization. In fact, they may be having a much bigger impact on your bottom line…
There is no getting around the fact that telesales professionals need to make an impact very quickly. Sales professionals have approximately 30 seconds – often times less – before a customer has made up their mind whether or not to…
The philosophy behind strategic questioning is to encourage a dialogue which creates or discovers information rather than just communicating information that is already known. By asking thoughtful questions and considering the answers before moving forward, the thinking is that the…
