How Email Can Sabotage Our Work Relationships The overwhelming majority of business communication is carried out through e-mail, so you need to be prepared to communicate in writing in powerful, persuasive, and influential ways. More importantly, you need to know…
Building Relationships On Sales Calls Building a relationship with someone you can't see can be difficult, but simply changing the way you talk can make a big impact. Here's six tips for using the phone to your advantage in making…
When the day comes and you’re ready to tell your truth, remember to tell the person you are telling them YOUR truth before you actually tell them your truth. State your positive intent, and why you think it is in…
Some people are more married to their grudge (it gives them a reason to live) than they are to resolving it. People are prickly, they take offense and lock onto it, and once they’ve made up their mind about you…
Asking questions can slow a situation down long enough to see where it's heading. This allows you to take corrective action sooner instead of later. You can surface hidden agendas and reveal lies without being adversarial. Like the TV detective,…
You ask a person to do something. You ask nicely. You are reasonable. And then they say, “I don’t want to (do what you want them to). To which you reply, “But you have to do it.” And it’s straight…
Business networks are the rolodexes of today. It’s not so much who’s in your address book that counts, it’s who is in your business network that counts more. And your value to the network is related to the value of…
The biggest mistake that most people make in facilitating change is that they expect people to go from ignorance to action in a single step. The result is that they wind up introducing so much dissonance into a person’s thinking…
Don’t let wounds fester, and don’t let grievances grow. If you suspect someone is holding a grudge, but you’re not certain, see what you can find out. If you find evidence that someone is harboring a grudge, do what you…
