Keeping Your Cool When the Customer Gets Angry
So what do you do to keep your cool when the customer is chewing you out? Most of the time, it is not even your fault. A day in the life of a business
Welcome to the Sales Gravy blog, where salespeople and sales leaders get better every week. We publish new sales training articles and podcast episodes three times a week, covering prospecting, cold calling, objections, negotiation, and leadership, written by Jeb Blount and the Sales Gravy trainer team.
So what do you do to keep your cool when the customer is chewing you out? Most of the time, it is not even your fault. A day in the life of a business
Not all times of day are equal: how to structure your team’s day for optimal focus and flow. If you’re a sales leader, then you spend a lot of time thinking about your team’s
Leading companies are building stronger, more reliable, and recession-proof pipelines. When times get crazy. When there is uncertainty in business. When the markets take us on a roller coaster ride. When the world seems
As we transition out of Selling in a Crisis, we will continue The Daily Sales Briefing, a podcast which includes a short sales training topic and audience Q&A.You can join Jeb Blount and Sales
Not all decision makers go on vacation the same week, nor do the influencers. Sales cycles are no strangers to cyclicality and seasonal swings. “Summer shutdowns”, retooling, Christmas, and of course summer. There is
Everyone will have to work hard but you are going to have to work harder than everyone. There is absolutely no substitute for working your ass off. Many of us in the class of
The Most Versatile Virtual Selling Tool Ever since Alexander Graham Bell uttered the first words on the first phone over 140 years ago, “Mr. Watson—come here—I want to see you,” the telephone has been
Although there are many prospects who are open to talking when you demonstrate empathy and relevancy, there are also some emotionally charged jerks that seem intent on hurting you and making it personal. The
In every sales conversation, the person who exerts the greatest emotional control has the highest probability of gaining the outcome they desire.
Being able to inspire your clients to share their true experiences with you is critical. It’s even more important that they feel you’re truly listening. I was excited to take some friends to one
On this episode of the Sales Gravy podcast, Jeb Blount discusses entrepreneurship, self-reliance and why sales professionals need to view themselves as entrepreneurs with Duct Tape Marketing’s John Jantsch, the author of the new
In an economic crisis, retaining customers is job number one. You need to do whatever it takes to keep competitors at bay and work with your customers to ensure that they remain your customers.