3 Customer Service Secrets How would you rate your cell phone company’s customer service? How about your cable TV customer service or your computer company’s customer service? What word or words would you use to describe your feelings when you…
Nobody likes to buy from someone they don’t think cares about them or who is just interested in making a sale. People are just people like you or me, and they want to be treated as such. These communication techniques…
Back in the day (the eighties) when the word “inside sales” didn’t exist, there were true “telemarketing” rooms. And in these rooms, there was a ton of structure, scripts, recording and training. These rooms were mightily successful and helped build…
Ask any manager, V.P. or business owner what one of the biggest challenges they face in making their revenue numbers and they’ll tell you it’s in identifying, hiring and retaining good sales reps. If you are familiar with my management…
"There are only two things you CAN control and those happen to be the most important factors affecting your success. And they always will be," I say. And what are those two things? I Agree With Jeffrey Gitomer About These…
If you are in a position of authority and wish to become an effective leader, then find ways of developing or strengthening these four characteristics in yourself. Remember, everyone is counting on you for guidance, and it is your ability…
Only the top sales reps use layering questions, and the reason they are so valuable is because they get your prospect to go even deeper into an area of interest they have -- or in an area of concern.…
You can't close an unqualified lead, so stuffing more of them into your pipeline isn't going to get you the results you want. In fact, it will just cost your company more money, frustrate your managers and wear out your…
If you've been in sales even a day, then I’m sure you know what I mean. If you don't know how to avoid those rapid fire objections, then I know you're hating life, too. I'm going to teach you a…
No matter how discouraged you get when cold calling or prospecting, never give up - because the very next phone call you make can change your day, or your career. If I asked you what the most important tip, technique…
Would you like a way to become instantly better at closing more sales over the phone? If so, then simply incorporate these "must know" questions into your first qualifying call and you will immediately have better results when you call…
Most company’s management and sales teams are under immediate pressure already to begin accomplishing their new goals and sales targets. In fact, this pressure is also felt in the accounting department, the marketing department, and everywhere else. You can probably…
