How Would You Define Customer Delight?
We live in a world that demands results. We also expect stellar service or customer delight. Mediocre service can only be tolerated when you don’t have a choice, like when you’re going through security
We live in a world that demands results. We also expect stellar service or customer delight. Mediocre service can only be tolerated when you don’t have a choice, like when you’re going through security
Sales coaching is the management No. 1 activity that drives sales performance. The only problem is that managers have not been taught how to effectively coach. Coaching is a skill that takes time to
The most dangerous lie that salespeople tell themselves (and anybody else who will listen) is that they lost the opportunity with their dream client on price. Salespeople—like all other groups of people—lie to themselves.
Sales experience is virtuous if you ever hope to have an executive level job. There’s a persistent perception that sales is a “last resort” job. I don’t know where it comes from, but you
Champion athletes know that the best way to improve performance, achieve greater success and become the best they can be is by working with a coach. It seems plausible that if coaching is integral
Think of past sales you’ve made and ask yourself – how much of a factor was trust? For most people trust is key to building a relationship which can lead to making the sale.
Coaching is about asking thoughtful questions. It is based on the belief that individuals have the answers to their own sales challenges. As the head of sales you know that the primary role of
Are there rules for managing these messages and being a professional and polite user of electronic mail? There are, but not everyone has gotten the word. It’s time to brush up on your email
Distilling down what selling really is: Selling is the transfer of our enthusiasm to another person — giving our passion about a subject to someone else. Enthusiasm is Not Bouncing Off the Walls “Thanks
