During the last several years, three megatrends have increasingly gained speed, yet very few people actually discuss them or understand how to deal with them. Trends are evident in business. The fashion industry, for instance, lives and dies on seasonal…
Learn to say "No" thoughtfully and respectfully with the focus on creating a high-performance sales culture. Are you limiting your sales team and the ability to increase sales by not ever saying "No"? Sometimes, you need to demonstrate sales leadership…
Bullying behavior creates a hostile work environment. Eventually, word will spread about you being the bully boss. With technology, the spread of bullying in schools continues to make front-page news. Schools, corporations, and parents are addressing this issue of bullying…
If you are a mid-size to a small business owner or even a sales professional, now is the time to strategically think about today’s results and tomorrow’s goals. Zig Ziglar said, “attitudes are habits of thought.” His definition is one…
People buy from people they know and trust. Do your customers trust you, your products, and your services? Gallup’s recent annual Governance poll revealed that Americans' distrust for mass media (at 43 percent) continues its four-year decline and it at the…
Poor communication is probably one of the most visible culprits for wasted resources. Limited Resources All businesses, for-profits and not-for-profits, have limited resources of: Time Energy Money Emotions How these limited resources are best used will determine if they die,…
Effective deciding and doing starts with a pre-determined course of action, or what some call strategic planning. There is a short little story about four little frogs sitting on a log. One decides to jump off, how many are left?…
Customer service and marketing behaviors should always inspire trust and confidence, not fear and trepidation. Poor customer service sometimes starts with the phone. Referrals are probably the best sales leads because the prospects or potential customers have already been prequalified.…
When business cards are left to accumulate on a desk or in a drawer, these are missed opportunities to attract attention and to begin to build relationships. Look at your desk right now. Is there a stack of business cards…
Small business owners who devote time to rethink how they are providing solutions (products or services) to better meet the wants and the needs of their customers will usually stay ahead of the flow. Without a doubt, there are a…
Choice in goal setting is about truly owning the goal as our own. SMART goals have been with SMB sales professionals and owners for over 50 years. Yet, how many executive leaders and salespeople consistently fail to achieve both professional…
What would happen if each day you scheduled 12 minutes to push yourself away from the desk and take a walk outside or even lock yourself in the bathroom if need be? Just stop for a moment. How much of…
- Leanne Hoagland-Smith
- http://www.processspecialist.com
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