The true test of a business’s customer service fitness is not when things are going right – but rather what is done when things go wrong. The fact is the customer is not always right and, in many cases, employees…
One of my rules for Champion sales people is that nobody buys anything unless there’s a gap between where they are and where they want to be. To effectively sell value, sales people need to engage the prospect in a…
Ask yourself: Ever had a prospective client request a discount, postpone an order, or worse, cancel purchasing from you or your salespeople? Well then it’s a good bet they don’t understand your offerings true value. Wait a minute you say,…
