How Would Your Customers Rate Your Service?
Could you use a few more referrals? “Go the extra mile” when providing service and turn the customers you serve into advocates to help you promote your business. Your referrals and follow on business
Could you use a few more referrals? “Go the extra mile” when providing service and turn the customers you serve into advocates to help you promote your business. Your referrals and follow on business
Joe has been Tom’s manager for the last 2 years. Tom is a hard worker; “every time I go out with him we have a full and busy day”. Tom has an excellent understanding
It’s crunch time and your sales are down, what can you do? I faced a similar situation in 2003. As VP of Sales of a Canadian pharmaceutical organization we faced the SARS crisis. Access
One of my clients analyzed their sales figures and discovered that more than 80 percent of their revenues were generated by fewer than 20 percent of their customers. They strategically choose to improve their
Send notes and cards to anyone with whom you do business or anyone with whom you would like to do business. Your relationship to people and their level in an organization will determine the
What is this e-mail explosion? Was there a point in time when the entire world decided to use the Internet as their business communication tool of choice? Are there rules for managing these messages
There are advantages to an automated system. It saves money in salaries and benefits. It prevents old-fashioned phone tag by allowing people to leave detailed messages in their own voice with clear and correct
Don’t you wish that along with those bizarre directions on how to set up and use your phone—the ones written by the people who designed the phones and therefore already know how to use
Do tattoos and body piercing belong in business? There seems to be an increased number of people with tattoos on their body and a variety of body piercing. Body piercing used to be limited