Cold calls. Objections. Frustration. Rejection. There are many occasions when we encounter resistance from buyers, or have to defend our price, or venture into new markets, or deal with cranky decision makers. It's no surprise that many people who get…
Successful sales people know the importance of persistence but the key is to change your approach or strategy with each prospect every time you contact them. You also need to consider the frequency of your contacts. While it is important…
The challenge here is that most salespeople accept what their prospects say at face value and they make assumptions. Which means they fail to ask the right questions. However, if you have opened the conversation and your prospect is comfortable…
Over the years I have learned that the sooner price is discussed in a conversation, the more of a focal point it becomes. If you have not fully uncovered your prospects problem and determined exactly how your product or service…
One of my clients analyzed their sales figures and discovered that more than 80 percent of their revenues were generated by fewer than 20 percent of their customers. They strategically choose to improve their service and visibility with this group…
Just because the media says that the economy is sliding downward does not mean that your sales will be affected. Your mental mindset plays a tremendous role in your success. While it is difficult to maintain a positive perspective during…
As President of The Robertson Training Group, Kelley has helped thousands of sales professionals improve their sales with his engaging approach.
He is the author of two books: Stop, Ask & Listen—Proven Sales Techniques to Turn Browsers into Buyers and The Secrets of Power Selling.
He also publishes a weekly newsletter called 59 Seconds to Sales Success which is distributed to thousands of people around the globe.
Kelley is a frequent contributor to magazines and his articles have appeared in dozens of publications and hundreds of websites around the world. Some of the magazines his articles have appeared include; Sales Promotion, Boating Industry Canada, Canadian Business Franchise, Graphic Arts, Luggage Leather & Accessories, Professional Door Dealer, Sleep Products, Staff Digest, and Tire News.
Kelley conducts programs for a wide range of companies in many different industries. His clients include: Sony Canada, Preferred Nutrition, Rogers Video, Peller Estates Winery, Vulcan Industries, Samsung, Nutrition House, Vitronic, Carlson Sterling Travel, just to name a few.