Unless you are replying to a message marked urgent, there is no need to send an instant response. Your e-mail is a representation of you personally and professionally. E-mail Errors That Can Cost You Business When e-mail first came on…
If you pay attention to the details and make every effort to see that your clients have a pleasant experience, they will assume that you will handle their business the same way. Before long you could have them eating out…
Office etiquette extends from the conference room to the company kitchen. If your meeting manners aren’t impressive, you won’t be either. Meetings are major part of life in the office. Some people love them and others dread them. Despite having…
In the best of times, etiquette can give you the edge over your competition. In difficult times, manners will set you apart. There are any number of companies that can offer the same services and products as you. The critical…
Few people seem to hold back for fear of committing a faux pas. Nevertheless there are rules regarding toasting and if you want to be the polished professional at the office party or the business dinner, here are a few…
I was among fifty unsuspecting passengers who boarded a small commuter plane bound for Cincinnati where many of us had connecting flights. We had one of those infamous "on time" departures. It was a sunny day without a cloud in…
Attending meetings is a lot like going to class. Where you sit in class can affect your grade, and where you sit in a meeting can affect your career. Business meetings are opportunities for learning, networking and advancement. Positioning yourself…
Keep your emotions in check. Road rage is on the rise. While it ought to be avoided simply on the basis of safety, a display of temper behind the wheel could also cost you in terms of the business relationship.…
There are advantages to an automated system. It saves money in salaries and benefits. It prevents old-fashioned phone tag by allowing people to leave detailed messages in their own voice with clear and correct information. Voice mail crosses all time…
What is this e-mail explosion? Was there a point in time when the entire world decided to use the Internet as their business communication tool of choice? Are there rules for managing these messages and being a professional and polite…
Send notes and cards to anyone with whom you do business or anyone with whom you would like to do business. Your relationship to people and their level in an organization will determine the degree of formality of your communication.…
The first place to start is with a good quality card to show that you value your clients and colleagues. Skimping on your selection can be interpreted in a number of ways. Your recipients might take it as a sign…
