Quick Summary In business, you introduce the lower-ranking person to the higher-ranking person, and you say the higher-ranking person's name first. To introduce a junior associate to a senior executive, you name the executive first: "Ms. Senior, I'd like to…
Quick Summary Your goal in the first few minutes of meeting a prospect or client is simple: make them comfortable enough to trust you and open up. In sales, that first impression decides whether the rest of the conversation happens…
You don't like being transferred from person to person over the phone, and your customers don't either. To transfer a call without upsetting your customer, listen to the whole issue first, tell them who you are sending them to and…
Best Practices For Promoting Your Business At Trade Shows Trade shows are a great way to get in front of lots of potential customers, all in the same place at the same time. Are you getting the most value out…
When You Improve Phone Skills, You Improve Your Customer Experience It may not be your department, your issue or your job, but if it is the customer's problem, you need to show concern. You will win customers and influence people…
Get Past These Networking Challenges To Make Connections With Confidence Many people are simply not comfortable walking into a room full of strangers and striking up conversations. Here are five common stumbling blocks that you may face and tips to…
5 Simple Tips for Client Gifts Sending thoughtful, professional gifts to clients will help you and your company build and maintain relationships. It's the perfect way to show appreciation for your clients. When you do it right, it will keep…
So what do you do to keep your cool when the customer is chewing you out? Most of the time, it is not even your fault. A day in the life of a business person can be filled with joy…
Successful Networkers All business people are networkers whether they realize it or not. Some are more effective than others and enjoy it more than others. Anyone can master the art of networking with a bit of effort and a little…
The holidays are upon us and it's a good time to brush up on your etiquette skills for office celebrations or parties at home. Etiquette expert, Lydia Ramsey, takes you by the hand to keep your foot out of your…
Are there rules for managing these messages and being a professional and polite user of electronic mail? There are, but not everyone has gotten the word. It's time to brush up on your email etiquette so you avoid email mistakes.…
As a small business owner don’t make the fatal mistake of failing to offer business etiquette courses to your employees or taking one yourself. The best business plan and marketing strategy plus all the financial resources you need cannot make…
