Quick Summary In business, you introduce the lower-ranking person to the higher-ranking person, and you say the higher-ranking person’s name
Quick Summary Your goal in the first few minutes of meeting a prospect or client is simple: make them comfortable
Here is the thing worth remembering. You don’t like being passed from person to person on the phone. Your customers
Best Practices For Promoting Your Business At Trade Shows Trade shows are a great way to get in front of
When You Improve Phone Skills, You Improve Your Customer Experience It may not be your department, your issue or your
Many people are simply not comfortable walking into a room full of strangers and striking up conversations.
5 Simple Tips for Client Gifts Sending thoughtful, professional gifts to clients will help you and your company build and
So what do you do to keep your cool when the customer is chewing you out? Most of the time,
Successful Networkers All business people are networkers whether they realize it or not. Some are more effective than others and
The holidays are upon us and it’s a good time to brush up on your etiquette skills for office celebrations
Are there rules for managing these messages and being a professional and polite user of electronic mail? There are, but
As a small business owner don’t make the fatal mistake of failing to offer business etiquette courses to your employees
