How Poor CRM Management Leads To A Poor Customer Experience Neglecting CRM management can be a fatal mistake. Opportunities will fall through the cracks and you might end up treating existing clients like they aren't already customers. Make sure that…
The Art of Accepting Feedback As human beings, our fear of rejection stems from our evolution. However, if you do not face your fear of rejection by asking your clients for feedback, you could be leaving money on the table.…
Do You Suck At Selling Real Estate? If you sell real estate, you know you eventually end up with buyers who make you think: “I've shown you 26 houses. Just make an offer and buy one already and get off…
Disrupt Your Customer's Negativity Bias This article is part of a series by Gina Trimarco called Spontaneous Selling & Service. This series focuses on real sales and customer service scenarios that required off-the-script spontaneity tactics to ensure recovery, retention, and…
A Better Virtual Customer Experience Brings Better Results In a world where everyone is connected, you need to differentiate. As your organization makes the shift from in-person to virtual selling, here are 3 ways you can invest in your virtual…
How Digital Transformation Drives the Customer Experience Digital transformation refers to the changes companies must undergo in order to adapt their business to new technologies, consumer preferences, and behaviors. This change is unavoidable. Here's how you can set your team…
Delivering An Excellent Customer Experience Many elements make up an effective customer service training program. Here are seven secrets we use as a base to introduce customer service reps to the fundamentals of delivering a great customer experience. Going Above…
The Habit of Going the Extra Mile Developing the habit of going the extra mile for your customers is a smart business decision that pays big dividends. There are only two ways to beat the competition; lower your price or…
Accountability Keeps Clients Happy Serve your clients as the individuals they are and come up with better ways to cater to their specific needs. Individualized attention and earned trust are what separate quality service from neglect. In a perfect world,…
If you wouldn’t say or ask something in a face to face conversation, then don’t say it in a chat. Live chat can be a game-changing tool for turning website visitors into customers. In addition to potentially bringing in additional…
So what do you do to keep your cool when the customer is chewing you out? Most of the time, it is not even your fault. A day in the life of a business person can be filled with joy…
Being able to inspire your clients to share their true experiences with you is critical. It’s even more important that they feel you’re truly listening. I was excited to take some friends to one of my favorite new places to…