In this lively episode of The Sales Gravy Podcast, Jeb Blount welcomes Patrick "Pops" Garrett, Founder & Chief Drinking Officer of DrinkCurious, to explore the unique intersection between bourbon tasting and sales engagement. Key Takeaways: – Virtual Tastings as Sales…
What Does It Mean To Give Your Customers The Red Carpet Experience? How many people are you losing because you treat even one person poorly? What’s at the heart of good or bad service? You are. Customer Experience Lessons Learned From…
When You Improve Phone Skills, You Improve Your Customer Experience It may not be your department, your issue or your job, but if it is the customer's problem, you need to show concern. You will win customers and influence people…
Selling Is Not Just Customer Service Selling is about digging in and working with customers to help them see needs they didn’t realize they had. Selling is not about sitting back and taking orders based on what the customer wants.…
Disrupt Your Customer's Negativity Bias This article is part of a series by Gina Trimarco called Spontaneous Selling & Service. This series focuses on real sales and customer service scenarios that required off-the-script spontaneity tactics to ensure recovery, retention, and…
Delivering An Excellent Customer Experience Many elements make up an effective customer service training program. Here are seven secrets we use as a base to introduce customer service reps to the fundamentals of delivering a great customer experience. Going Above…
The Habit of Going the Extra Mile Developing the habit of going the extra mile for your customers is a smart business decision that pays big dividends. There are only two ways to beat the competition; lower your price or…
Accountability Keeps Clients Happy Serve your clients as the individuals they are and come up with better ways to cater to their specific needs. Individualized attention and earned trust are what separate quality service from neglect. In a perfect world,…
If you wouldn’t say or ask something in a face to face conversation, then don’t say it in a chat. Live chat can be a game-changing tool for turning website visitors into customers. In addition to potentially bringing in additional…
So what do you do to keep your cool when the customer is chewing you out? Most of the time, it is not even your fault. A day in the life of a business person can be filled with joy…
“Celebrating” a customer by getting them to buy more is an insult! Buy-One-Get-One Free? Really? I recently celebrated a birthday, which I tend to do about every year or so. In addition to the cards, phone calls, texts and Facebook…
Effective account management comes down to three key skills: asking, pre-call planning, and demonstrating empathy. You have several good clients. However, you know those good clients are purchasing a few lines of business from your competitor. You know you offer…