Our interpersonal skills and our selling styles often influence buying decisions more than our products or services do. Sales training is great, but, we cannot expect sales training to sustain our success. Think about it. You’ve lost sales despite using…
Customer service and marketing behaviors should always inspire trust and confidence, not fear and trepidation. Poor customer service sometimes starts with the phone. Referrals are probably the best sales leads because the prospects or potential customers have already been prequalified.…
Does technology help to create an exceptional customer experience or an interaction that leaves a sour point of connection with your prospect to loyal customers? Technology is a boom for many companies. From GPS tracking devices to pages to cell…
“If the Good Lord wanted us to talk more than to listen, he would have given us two mouths instead of two ears.” - Mark Twain How many times do salespeople talk themselves out of a sale? Hmm, let me…
The real power of testimonials comes from the fact that they're not polished...they're authentic and from the heart. When we receive positive testimonials from clients, it might seem difficult to ever find fault with them. After all, if they’re saying…
When your website turns people off after you send them there, you are only widening that gap between brand marketing, execution, and customer loyalty. Retail businesses monitor social media sites and customer service. According to a report released by Forrester,…
Business ethics, when positive and consistently displayed, build customer confidence and add tremendous value to the buying decision-making process. Foundation for Success Writers never truly know what hits a nerve with their readers and will subsequently generate the most responses. Recently…
We needed to look at the world, and in this case the situation, from another set of lenses - not the ones we were used to viewing situations with. Throughout the course of history, humans from different parts of the…
Loyal customers will take your company to the next level because of their long-term patronage, and willingness to tell everyone about you. I can't imagine any business professionals saying are thinking that satisfied customers are not a priority. We all…
A good place to start is to analyze your customer service from your customer’s perspective. Is providing exceptional customer service a top priority at your company? Do all your customer-facing personnel work to exceed customer expectations and build customer loyalty?…
Virtually everyone today is embracing technology, from smart homes and cars to the IoT. So, is this technology replacing salespeople? Our world is changing every day - faster than many of us can handle. Generation Z, the first to be…
This year, the company I had been using for the last several years was unresponsive when I tried to schedule service. Coincidentally, I received an email from one of their competitors offering the same service for the same price, so…