Sales on the Rocks feat. Patrick “Pops” Garrett
In this lively episode of The Sales Gravy Podcast, Jeb Blount welcomes Patrick “Pops” Garrett, Founder & Chief Drinking Officer of DrinkCurious, to explore the
In this lively episode of The Sales Gravy Podcast, Jeb Blount welcomes Patrick “Pops” Garrett, Founder & Chief Drinking Officer of DrinkCurious, to explore the
What Does It Mean To Give Your Customers The Red Carpet Experience? How many people are you losing because you treat even one person poorly? What’s
When You Improve Phone Skills, You Improve Your Customer Experience It may not be your department, your issue or your job, but if it is
Selling Is Not Just Customer Service Selling is about digging in and working with customers to help them see needs they didn’t realize they had.
Disrupt Your Customer’s Negativity Bias This article is part of a series by Gina Trimarco called Spontaneous Selling & Service. This series focuses on real
Delivering An Excellent Customer Experience Many elements make up an effective customer service training program. Here are seven secrets we use as a base to
The Habit of Going the Extra Mile Developing the habit of going the extra mile for your customers is a smart business decision that pays
Accountability Keeps Clients Happy Serve your clients as the individuals they are and come up with better ways to cater to their specific needs. Individualized
If you wouldn’t say or ask something in a face to face conversation, then don’t say it in a chat. Live chat can be a
So what do you do to keep your cool when the customer is chewing you out? Most of the time, it is not even your
“Celebrating” a customer by getting them to buy more is an insult! Buy-One-Get-One Free? Really? I recently celebrated a birthday, which I tend to do
Effective account management comes down to three key skills: asking, pre-call planning, and demonstrating empathy. You have several good clients. However, you know those good