How to Transfer a Call Without Upsetting Your Customer
Here is the thing worth remembering. You don’t like being passed from person to person on the phone. Your customers don’t like it any better.
Here is the thing worth remembering. You don’t like being passed from person to person on the phone. Your customers don’t like it any better.
When You Improve Phone Skills, You Improve Your Customer Experience It may not be your department, your issue or your job, but if it is
7 Habits That Will Improve Your Initial Meeting Conversion Rates Planning and practicing are key elements for success…If you plan, practice and execute these habits
On this episode of the Sales Gravy podcast, Jeb Blount, Jr makes his debut with discussion about leveraging the telephone with Alex Goldfayn who is
“I Need To Think About It” Leverage these seven telephone sales scripts to help you easily handle and overcome one of the most challenging sales
Building Relationships On Sales Calls Building a relationship with someone you can’t see can be difficult, but simply changing the way you talk can make
The Most Versatile Virtual Selling Tool Ever since Alexander Graham Bell uttered the first words on the first phone over 140 years ago, “Mr. Watson—come
It seems counter-intuitive that people are still picking up the phone during the coronavirus shutdown but, they still are. This is a great time to
In one of our most intense podcast episodes ever, Jeb Blount and Alex Goldfayn discuss why salespeople who want to make more money must re-learn
Does technology help to create an exceptional customer experience or an interaction that leaves a sour point of connection with your prospect to loyal customers?
Most of us tend to open our calls – cold calls, prospecting calls and follow-up calls alike – with statements that create resistance, instead of creating
Some of us aren’t even aware that we talk negatively to ourselves. Take some time today to think about what you say to yourself. If