When You Improve Phone Skills, You Improve Your Customer Experience It may not be your department, your issue or your job, but if it is the customer's problem, you need to show concern. You will win customers and influence people…
Ever Played The Game, "Musical Phones"? Spoiler: It's Not Fun You don't like being transferred from person to person over the phone, and your customers don't either. Here are some tips for providing exceptional customer service and avoiding the dreaded…
7 Habits That Will Improve Your Initial Meeting Conversion Rates Planning and practicing are key elements for success...If you plan, practice and execute these habits for improving initial meeting conversation rates proactively, you will generate more sales qualified opportunities and…
On this episode of the Sales Gravy podcast, Jeb Blount, Jr makes his debut with discussion about leveraging the telephone with Alex Goldfayn who is author of the new book, Pick Up The Phone and Sell. In this insightful conversation,…
Reaching Prospects During The Pandemic Despite COVID making it more difficult for salespeople to get in touch with prospects and decision-makers, one follow-up and outreach approach has proved more effective than any other method— the telephone. If your company is…
"I Need To Think About It" Leverage these seven telephone sales scripts to help you easily handle and overcome one of the most challenging sales objections: "I need to think about it." 7 Scripts for Tough Sales Objections One of…
Building Relationships On Sales Calls Building a relationship with someone you can't see can be difficult, but simply changing the way you talk can make a big impact. Here's six tips for using the phone to your advantage in making…
The Most Versatile Virtual Selling Tool Ever since Alexander Graham Bell uttered the first words on the first phone over 140 years ago, “Mr. Watson—come here—I want to see you,” the telephone has been the work horse of virtual selling.…
Asking people to call you back is a bit obnoxious--even if there is value and reason. When I got the message below from Daniel McLellan, I had to share it with you. The way he "closes" his emails is much…
The telephone is the ultimate virtual selling tool. Since Alexander Graham Bell invented the telephone, it has been the work horse of virtual selling. Yet, I’m seeing posts everywhere these days with headlines that read: “Make the telephone your new…
It seems counter-intuitive that people are still picking up the phone during the coronavirus shutdown but, they still are. This is a great time to reach out to your prospects and customers and make a positive impression.
In one of our most intense podcast episodes ever, Jeb Blount and Alex Goldfayn discuss why salespeople who want to make more money must re-learn how to use the phone.