Who Do You Introduce First? Business Introduction Etiquette
Quick Summary In business, you introduce the lower-ranking person to the higher-ranking person, and you say the higher-ranking person’s name first. To introduce a junior
Quick Summary In business, you introduce the lower-ranking person to the higher-ranking person, and you say the higher-ranking person’s name first. To introduce a junior
Quick Summary A good handshake is firm but not crushing, palm to palm with the webs of your hands meeting, paired with eye contact and
Quick Summary Your goal in the first few minutes of meeting a prospect or client is simple: make them comfortable enough to trust you and
You don’t like being transferred from person to person over the phone, and your customers don’t either. To transfer a call without upsetting your customer,
The best pitch I’ve ever heard about didn’t have a single slide. It had an ax, an elevator, and a crowd that had no idea what was about to happen. The sales storytelling techniques that have worked throughout history, long before PowerPoint existed, are still the most effective tools a salesperson can pick up today.
Reading buyer signals means recognizing the behavioral and psychological cues prospects send before they ghost you, and using that information to keep deals moving toward
Summary The four principles of effective sales conversations are: (1) people respond in kind, meaning emotions are contagious and you set the tone; (2) people
I was about two years into my sales career when I took a deal I had no business taking. A local business owner was expanding
Summary Your attitude arrives before you do in every sales conversation. Before buyers process what you’re saying, they’re already reacting to your energy, tone, and
Summary: Most sales managers confuse empathy with sympathy and pay for it in team performance. Jeb Blount breaks down the real difference, why listening first
Summary: Why people buy has far less to do with logic than most salespeople think. Buyers make decisions driven by emotion first, then justify those
Summary: In sales, relaxed assertive confidence is the calm, settled belief that when you ask, the answer will be yes. It is one of the